Customer Service...Not

I have something else to confide.I  take it where I find it. And I like to share. 
Y'all may recall my opposition to re-organisation in the last term.
Nothing has since occurred to  persuade  me I was wrong'
Only now I have examples.
We had the management letter with the auditor's  report.  An organisation only gets a letter if there's trouble.
Treasury staff  were found to be  unskilled and untrained in their function. Management responsibility was noted.
An action plan  to deal with the problem cited an organisational shift. 
Human Resources. transferred to the  Director of Finance  during Re-organization shift  during  the last term was shifted out to deal with the management problem cited by the auditor.
Anr event in the last week- and- a- half  demonstrated further the folly of  re-organization .
Facility maintenance was transferred from the Director of Leisure Services to the Director of Environment and Infrastructure. That made no sense either. Facilities are where the recreation programs happen. 
My daugher Heather is a competitive swimmer and swims at the Stronach Centre. 
A week ago Tuesday,  there were clumps of muck on the dressing room floor when she arrived.  It was being trecked by wet feet into  showers and on to the deck of the pool. 
It was reported at seven  to an attendant. At nine , swim  finished, the muck was still on the floor, spread about by now throughout the dressing room and beyond.
No action had been taken to clean it up.
Two days later, I heard about it and called the Manager of Facilitiy Maintenance. Reached administrative assistant. Related the complaint. Received a call from Director E and I S.
Repeated  the  complaint . Informed that  two separate departments are responsible.
The attendant  works for  the Recreation department. 
Cleaners   work for  I and E S. 
Director of I an ES committed to notify Director of Recreation of the problem. 
A week and a half passed. No update received. 
During  communication on another matter with Director of Recreation, I asked,  had he received the  complaint? He had not.
The town  purchased a program  designed to improve customer service.
Newmarket has it and Whitchurch -Stouffville . So we must have it too.
I'm not sure it's possible to improve customer service while  re-organising , re-organisation  that  transferred responsibilities from staff with experience in the field to others who did not.
Of course there were compensation adjustments.
Yes. you guessed it.
FYI.  A call to your Councillor informing of your position on purchasing culture with tax dollars is confidential. 
He/she needs to hear from you.