I received a call today from a citizen. Town hall staff were timed taking a forty minute coffee break. It wasn't a lunch break..
The citizen was in a car outside the town hall with nothing to do but check the time.
I have heard Tim Horton's is a favourite spot.
Councillor Pirri is often seen with staff ..
People talk. They pay attention.
It's a mistake to imagine town staff and Councillors are not recognised.
Forty minutes for a coffee break is excessive. It's how community resentment grows.
Headline in The Auroran this week is five and a half per cent tax increase. Add the increase for water and waste water and the increase for municipal services is probably closer to seventeen per cent.
Several items contemplated refer to customer service.... like in satisfaction ..like in stake holders.